State Farm® Insurance Agent Al Schelling

"I've always had great experiences with this agent and their team. Even though I live a few hours away and haven't lived in Decatur in 5 years or so, I decided to stay loyal with this agent. However, today I had a unprofessional experience with Rodrigo that has caused me to look for an agent in my town (was going to anyway, I was just being a snail about it). I simply called to see why there was an increase in my insurance because life happens & I wasn't paying attention to my previous paid payment, so I just wanted clarification. He told me rates went up and I simply asked why wasn't I notified because I didn't know if I had missed an email or mail regarding it. His response was "we don't notify you of rate changes. You don't get notified when prices of Oreos goes up when going to Walmart." How can you compare increased prices of Oreos (a non-essential item) to car insurance (a essential item paid MONTHLY) increasing in price? Common sense would tell you anyone would want to know if their car insurance cost is going to increase & why. The added snide comment was both unnecessary and simply illogical/dumb. HOWEVER, with today put aside, I would still recommend this agent."

"I walked in about 10 minutes before they closed for Thanksgiving. One of the workers stayed over for about a hour getting me the best rates. When it came down to payment I was extremely satisfied with my monthly rate. Everyone in the office was easy going nice friendly and upstanding."

"These are very nice people where I was at the other day but I will not do insurance with them because of certain reasons that my family has gone through and Mom and I have gone through some man hit us on the side the other day it was his fault so I don't do any business with State except when somebody hits us and that is there insurance"

"Al Shelling was very helpful when I was checking around on insurance and when he said he would call me back he did. The staff was very friendly and professional. Everyone works together to take care of their clients. I would definitely recommend his insurance office. I called two or three different times and he was busy his staff would take the information and were very helpful and took care of the problem. You always get to talk to someone. Great staff to work with. Love to be able to call and I get to talk to a real person instead of an answering machine. Thanks a lot Al Shelling, David Patrick"

"Al is phenomenal...From the beginning, I've been thoroughly impressed by the impeccable service offered by his team. From calling Al at 2:00 AM in need of an emergency copy of my insurance while on a business trip, to needing expanded coverage in a short amount of time, he's always there. Al makes sure my insurance is covered so I do not have to worry about the policy termination dates and updates. I'm always confident that my family is covered, and my assets are safe. I cannot recommend this agency enough."

"I made a call to this agency to inquire about the possibility of switching insurance providers. After I made that call, Al came and met with me at my place of work to understand my insurance needs. He knew nothing about me, nor my budget, and he arrived on site ready to win my business. Not only is he an expert in insurance, he truly cares about his customers. He wants to understand you, the individual, and your needs as a consumer. Needless to say, he won my business that day... Al has been my representative for home, life, and auto for over two years now, and I have not had a single issue. This agency is first class. With insurance, you simply cannot afford anything less."